According to Wikipedia referencing a rant on his radio show, Carolla went to the Van Nuys location and requested his normal selection of half chicken/half steak in his wrap. The woman there refused even though the chicken wrap and steak wrap cost the same, so half portions of each shouldn't have been an issue. He drove 45 minutes to the Hollywood location where his request was met easily, then drove back and showed the woman that she didn't have to be such a bitch and put a pox on the place.