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Originally Posted by Big Jim Slade  Clearly the guy's an idiot for not recognizing the difference between .002 dollars and .002 cents. Basically he's mistaking the decimal point in the calculated data charge for the price in dollars and cents. However, having worked for ISPs and cellphone providers, .002 cents sounds like a ridiculously low price for data usage (unless the company I worked for overcharged, a distinct possibility). 2 (whole) cents per kb seems more like it, in which case the guy calling/recording is just trying to lower his bill (and trust me, 99% of "billing issues" are customers who are too ignorant or self-entitled to realize that they're running up charges they're going to have to pay).
I'm not taking the call center guy's side, because again, he's an idiot, but that's just my .002 cents.
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Well, in the caller's defense here, I don't think we have any evidence whatsoever that he was trying to lower his bill, but maybe just attempting to understand what they are charging him. He asked several times "Is the rate .002 cents or .002 dollars?" and they call center people continued to say .002 cents. Had they said it was a mistake and it should have been dollars, he might have just accepted that, we don't know. But if they continue to insist that the rate is .002 cents, then I would demand that they adhere to that as well. And if nothing else, and I was absolutely convinced it should never have been .002 cents/kb and I called to confirm that and they displayed their stupidity this badly, I'd want to call them on it also.
