Quote:
Originally Posted by ElCapitanAmerica 
The concept of customer service does not exist in Spain.
I remember going to an information booth at the airport and they couldn't be bothered with us, nor knew where the nearest payphone was (or pretended not too).
Our taxi driver had a big no smoking sign and was too busy smoking to read it. When I tell him I have asthma I would rather he didn't smoke, he cracks open his window a bit and starts puffing smoke out of it.
What really drove my wife over the edge was in Barcelona. I didn't want to use the hotel phone to make an international call, I asked them in the front desk to please give me some change. The guy actually starts questioning why I would to use the phone outside instead of my room one, I had to justify and explain this to him over and over before he handed me out some change!
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This is really interesting; I noticed that retail workers in Europe (Britain, Italy, France, and Spain are the only European countries where I've travelled, but my experience was similar enough in those four that I'll unfairly extrapolate some sort of universal trend) were somewhat ruder/less deferential than those in the US, but I assumed this was just because I came across as a pretty obviously unilingual American and the culture/language/accent gap made communication more difficult. So, in a way, I'm glad to learn that it wasn't me, it was them.
That said, I think the American notion of absolute "customer service" and our deification of the consumer as some sort of economy-and-therefore-nation-powering force is perverse and encourages a sort of sociopathic and fetishistic view of money and an exaggerated link between money and social entitlement (among entitled consumers on the micro-level, but I think it's this same uniquely "American" tendency that facilitates and encourages Enron-and-Madoff-type fiascos, too).
I'm probably just bitter because I work and have worked for many years (full disclosure: right now, am out of work) as a clerk at mid-to-high-end retail stores. And I just get treated like the worst kind of festering shit; 95% of people are fine, but 5% are full-on egomaniacal-megalomaniac-sociopathic children who'll berate you and belittle you over a few cents here or there--just because they can. And they can because they hold the dollar, the (uniquely) American symbol of power, autonomy, and the "American dream." "The customer is always right" boils down to nothing more than a perverse and absolute celebration of currency as power; to hell with that, whoever is RIGHT is right. If money is nothing more than an idea, why do we celebrate those who have money over those who have ideas?
I'm a pretty full-on Social Democrat; I feel that most European counties with high tax rates for the rich and generous benefits for the poor are far more hospitable than is America and, furthermore, encourage healthier and happier social behavior. But America is too big and diverse a country to succeed under an European-style government, so I won't get into all that...
But I will say that, as much as we love to be treated (and behave) like children when we go shopping, ultimately the entitled American consumer is a narcissistic/regressive personality type. The same sick view of money that leads to the uniquely "American" customer service we love is responsible, on a macro-level, for our current economic crises. We love acting like little babies getting our way at the return counter, but there are bigger babies returning their mistakes to Washington (to the tune of $1.5-2.5 trillion). Fuck working retail; I can't support myself on $8/hr.