First off, to try and keep things from getting too nasty thus proving Dreher's sniffy dismissal of the boards correct, I want to reiterate that I respect Annika's willingness to come in here and at least debate this issue.
I also want Annika to realise that what we have here is a situation where long-time readers are unhappy with the state of the site, but having been publically snubbed by the site editor there's nowhere for that frustration to go.
We realise that you alone do not represent the entirety of the new Creature Corner staff, but as the only one with whom we can raise our concerns, you have to realise that it's going to fall disproportionately on your shoulders.
With that in mind...
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Originally Posted by Annika
I find it so amusing that people (not just here) always seem to expect instant results.
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Nobody has demanded instant results. Dave took over the site over half a year ago. That's ample time to work out any teething troubles and to establish a new style and personality for the site. Especially for someone who has run horror websites before.
But the site is still the same. The problems that hampered the site after the changeover are still there and, worst of all, there's been no noticeable attempt to address or improve the situation.
And through his sneering and deceitful editorial, Dave has shown that he considers passionate readers who demand the best from the site to be an annoyance to be avoided.
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Originally Posted by Annika
The posters are the ones who think the Corner is failing. I merely suggested that if people are unhappy with the site, they offer suggestions for improvement; hard to know what an audience wants if the audience only says what they don't want.
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Actually, that's often the
best way to find out what an audience wants. People will always be quicker to criticise than to compliment. That's just a fact of life. But by taking what people don't like, and doing it differently, you can evolve it into something they do like.
But the site isn't changing. It isn't growing. It isn't evolving. It's stayed the same, and the message from the people in charge seems to be "This is the way it is, if you don't like it then go away."
And that's an
appalling way to run an audience-driven medium.
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Originally Posted by Annika
Also worth considering: Not everyone who reads the site posts here.
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I hope not. Given the complete lack of activity on the boards, and the fact that this is the liveliest thread in months, that would put your readership somewhere in double figures.
In fact, I'd love to see the traffic stats for the site. Has it gained readers, or lost them, over the last six months? That would seem to be the litmus test.
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Originally Posted by Annika
I said something to my husband yesterday and he said, "Creature Corner has a message board?" He has been reading the site since it was Carl's Creature Corner.
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Is this to be your new approach? Writing off the message boards themselves, and therefore any opinions raised on it, as irrelevant? For someone who runs "one of the largest and best genre boards around" that's a pretty bizarre attitude to take.
Can't you see that it's this that is making people angry and frustrated?
Not just that a site that was once vibrant and loaded with personality is now bland and generic, just another tick on the "to do" list of people whose attention seems to be elsewhere.
But that the members of the community they inherited, the readership they are supposed to serve, are being treated as an inconvenience to be dismissed and insulted, rather than as customers to be listened to.
There's an arrogance to that which staggers me. I'm not saying you should change every single thing that every single poster complains about. That's no way to run anything. But in the absence of any perceivable direction or character for the site, you can't just write off legitimate and well-reasoned observations - which this thread is full of, should you care to look - as empty whining or nasty trolling.
Herr Dreher should be thankful that he still has readers who give enough of a shit about the site to keep posting in this thread.