As part of a course that I'm enrolled on, I get access to an online resource (which has various pieces of information on it from mock exams to online versions of my study text). Unfortunately, I was locked out of it today and had to ring the customer service department of the company which oversees it. The call went like this:
DAVID: "Hi. You're speaking to David today. How can I help you?"
ME: "Hi David. I'm having some trouble with my EN-gage."
DAVID: "Can I take your email address?"
ME: (Gives email address)
DAVID: "Okay, I'm just going to put you on hold."
(Around three minutes pass before the phone is picked up again)
DAVID: "Hello?"
ME: "Hi."
DAVID: "How can I help you?"
ME: "Um, you put me on hold three minutes ago!"
DAVID: "Oh, right! Sorry about that. I'm going to have to call you back. What's your number?"
ME: "Is this a joke?"
DAVID: "I'm sorry?"
ME: "I asked if you're joking. Why do you need to call me back?"
DAVID: "I don't have the solution to the problem and have to look into it. If you give me your n-"
ME: "Oh, really? Well, tell me David - what's my problem?"
DAVID: "I'm sorry, sir?"
ME: "What problem will you be looking into exactly? I'd be interested ot know seeing as I haven't even told you what it is yet!"
DAVID: "....."
ME: "Is there a member of management I can speak to?"
DAVID: "I can help you."
ME: "No, David. You can't."
I hung up on him there and, even though I need to get this sorted out, I'm quite happy to leave it until Monday in case I get David on the phone again.