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Be an American!!

post #1 of 39
12/5/05 at 4:59pm
Thread Starter 
And join the fun and sue the pants off of MS to see how much money you can get from them!

http://news.yahoo.com/s/nm/20051205/tc_nm/media_xbox_dc
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post #2 of 39
12/5/05 at 5:02pm
Geezus...just return the damn thing.
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post #3 of 39
12/5/05 at 5:03pm
How is suing them WORSE than the company releasing shoddy merchandise in the first place? Who is the bigger scam artist? Why are people so quick to defend giant corporations who try to rob you of your money?
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post #4 of 39
12/5/05 at 5:04pm
Quote:
Originally Posted by JGButler
Geezus...just return the damn thing.
You can't return it. They didn't make enough to meet demand.
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post #5 of 39
12/5/05 at 5:13pm
Quote:
Originally Posted by devincf
You can't return it. They didn't make enough to meet demand.
You can't just grab your receipt and take it back to Best Buy, or Toys R Us or whatever?
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post #6 of 39
12/5/05 at 5:13pm
Thread Starter 
With thousands of units being made of this thing. There's bound to be some problem units. I'm bored at work so I wanted to post about yet another lawsuit out there. The units that are faulty will be replaced asap and you don't see people suing car companies when they do recalls on 100,000 thousand or so vehicles when something needs fixing.
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post #7 of 39
12/5/05 at 5:14pm
Quote:
Originally Posted by JGButler
You can't just grab your receipt and take it back to Best Buy, or Toys R Us or whatever?
One must assume that anyone who waited on line for hours for one of these wants one, right? You can't exchange it.
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post #8 of 39
12/5/05 at 5:16pm
Quote:
Originally Posted by thecallahan
With thousands of units being made of this thing. There's bound to be some problem units. I'm bored at work so I wanted to post about yet another lawsuit out there. The units that are faulty will be replaced asap and you don't see people suing car companies when they do recalls on 100,000 thousand or so vehicles when something needs fixing.
Car companies do recalls so they don't get sued. Microsoft has not done a recall. The suit is calling for a recall.

"The lawsuit, filed on Friday in federal court in Illinois, seeks unspecified damages and litigation-related expenses, as well as the replacement or recall of Xbox 360 game consoles."

It right there, in the article you posted. The faulty units are not currently being replaced.
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post #9 of 39
12/5/05 at 5:17pm
Why the hell is everyone so surprised by this? They rushed a product and were eager to get it out before Sony. Hell, it was only 8 months ago that we got our first glimpse of the 360.

I don't think they perfected this creation as much as say, the PSP, which you can tell a lot of work and love went into it (Other than the software of course).
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post #10 of 39
12/5/05 at 5:18pm
Thread Starter 
That's very true. I'd assume MS would replace them as soon as they get their next shipment in though. I guess I'd had more patience if I needed something like a 360 replaced.
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post #11 of 39
12/5/05 at 5:19pm
Quote:
Originally Posted by JGButler
You can't just grab your receipt and take it back to Best Buy, or Toys R Us or whatever?
Where you'll be unable to get another one until February, thus creating the scenario of having spent $400 for something that you won't get to touch for 3 months.

I hope this guy and anyone else who files win their suit. if it means Microsoft will quit jerking its customers around with this goddamned system, I'll see it as a victory.
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post #12 of 39
12/5/05 at 5:20pm
Quote:
Originally Posted by devincf
One must assume that anyone who waited on line for hours for one of these wants one, right? You can't exchange it.
I misunderstood your original post. Yeah - I know you can't exchange them for a new one because there isn't enough - I was thinking more along the lines of a return for refund type of thing...or store credit or something.
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post #13 of 39
12/5/05 at 5:20pm
I was one of the people who ended up with a faulty box. I called xbox support and they overnighted me a box prepaid to overnight back. Then it was an extra business day and they had sent me a brand new xbox, new serial number and everything. So they're trying to fix it at least..
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post #14 of 39
12/5/05 at 5:35pm
Quote:
Originally Posted by Rulnic
I was one of the people who ended up with a faulty box. I called xbox support and they overnighted me a box prepaid to overnight back. Then it was an extra business day and they had sent me a brand new xbox, new serial number and everything. So they're trying to fix it at least..
There ya go. This also reminds me of the power cord recall for the original XBOX. I could see the need for a lawsuit if they were saying "Hey, caviat emptor," and blowing everybody off. But they're making an effort. I don't think this was a case of them knowingly selling faulty machines. How many people on these boards said they wouldn't buy it a lunch for precisely this? There's always unknown bugs that need to be fixed when something is launched, and this is just another example. It really sucks that some people spent 16 hours and $400 on a faulty machine, but as Rulnic pointed out, there is an effort to make things right on MS's part. That alone negates the need for a lawsuit. But that's just my opinion.
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post #15 of 39
12/5/05 at 5:37pm
But as Devin said, putting out a system that's been QA tested out the ass from the start also negates the need for a lawsuit.
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post #16 of 39
12/5/05 at 5:42pm
Quote:
Originally Posted by Crow
But as Devin said, putting out a system that's been QA tested out the ass from the start also negates the need for a lawsuit.
This is true.
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post #17 of 39
12/5/05 at 5:53pm
Quote:
Originally Posted by Crow
But as Devin said, putting out a system that's been QA tested out the ass from the start also negates the need for a lawsuit.

I don't think it does. People sue over coffee being hot. People sue over anything. Is there any brand-new high tech device that has no flaws across a million units? My box is working, most people's boxes are working; polls have shown something like 3% of units have experienced troubles. There's no need for this "recall" statement beyond hyperbole.

Calling 1-800-4MY-XBOX gets your unit repaired within a business week, from what I've read. If that doesn't satisfy someone wanting to own the system, it's all about a payday.
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post #18 of 39
12/5/05 at 5:55pm
I read an article about three years ago that roughly 50% of new mass-produced computer towers went bad within the first year out of the box.

As with any technological product that is being mass produced, there will always be faulty ones. When I worked at a big box electronic store, roughly 10% of brand new computers were faulty out of the box. People brought them back and got new ones. I realize this is different because the lack of availability, but as long as the company that makes it, replaces it within a timely manner (my opinion would be about a week), I would be content.
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post #19 of 39
12/5/05 at 6:13pm
Quote:
Originally Posted by TheTwist
I don't think it does. People sue over coffee being hot. People sue over anything. Is there any brand-new high tech device that has no flaws across a million units? My box is working, most people's boxes are working; polls have shown something like 3% of units have experienced troubles. There's no need for this "recall" statement beyond hyperbole.

Calling 1-800-4MY-XBOX gets your unit repaired within a business week, from what I've read. If that doesn't satisfy someone wanting to own the system, it's all about a payday.
http://lawandhelp.com/q298-2.htm

When you mention the McDonald's case as a frivolous suit, you show your deep ignorance.

Again, why are people so quick to jump to the side of the corporations?
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post #20 of 39
12/5/05 at 6:23pm
You are absolutely right, the McDonald's case is not a frivolous suit. People, look it up.

However, I remember reading that Microsoft has promised to fix or replace your faulty unit with 48 hours.
If MS is lying, then power to those suing. But if it's not and you still sue, then maybe you are a bit of a scumbag looking for a quick buck.
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post #21 of 39
12/5/05 at 6:25pm
GUess what - if MS is replacing units, this suit won't get anywhere. You do know that the courts have a system for weeding out nonsense, right?
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post #22 of 39
12/5/05 at 6:29pm
Quote:
Originally Posted by devincf
http://lawandhelp.com/q298-2.htm

When you mention the McDonald's case as a frivolous suit, you show your deep ignorance.

Again, why are people so quick to jump to the side of the corporations?
I think there are more people who are quick to villify the corporations unnecessarily. As has been pointed out here several times - if you got a bad XBOX (and that's a decent-sized "if," as a lot of people have good ones), then Microsoft will replace it for you - within 48 hours. How is that worthy of a lawsuit? It's just like a warranty on a car. "Hey, this car is brand-new and should be in great condition - but if by chance something is wrong, bring it back and we'll fix it for free or replace it." People accept this when they're spending 20 grand on a car, but for some reason it's not good enough with a $400 video game console?
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post #23 of 39
12/5/05 at 6:30pm
Quote:
originally posted by devincf

GUess what - if MS is replacing units, this suit won't get anywhere. You do know that the courts have a system for weeding out nonsense, right?[/B]
Absolutely.

The thing is that some lawyers follow a strategy of suing and then going public. Their plan is to make the corporation pay some cash in order to contain the damage, even if the suit is ultimately thrown out of the courts.

It's pretty much extortion, since by the time a court decides to weed out the nonsense, the public will believe the claim was true anyway, because of the media exposure.

I'm not saying that's definitely the case here but you can't rule it out.
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post #24 of 39
12/5/05 at 7:26pm
Quote:
Originally Posted by devincf
http://lawandhelp.com/q298-2.htm

When you mention the McDonald's case as a frivolous suit, you show your deep ignorance.
Missing the context of the reply here. The point was, it was coffee. How much QA testing would it have really taken to get the point that hot coffee + lap = burns? If you can sue over something as simple as a very hot liquid, no amount of testing is going to convince people they shouldn't sue over a high-tech item that malfunctions.

Do you think that coffee being able to burn as obvious as, say, a huge power supply with twin cooling fans indicating an overheating problem? It wasn't an accident, they knew overheating would cause freezes. They supplied a solution. That new technology has the audacity to not work 100% of the time is not worthy of a lawsuit. There's no basis for claims that a rush to market is at fault here.


Quote:
Originally Posted by devincf
Again, why are people so quick to jump to the side of the corporations?

Why are you so quick to side against them? Because Microsoft is the Big Guy, and this fellow is the Little Guy? Did you bother to look up how Microsoft is dealing with these problems, or how widespread they are, before posting? It would seem not. You should look up the facts of this situation before taking sides.
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post #25 of 39
12/5/05 at 7:32pm
Quote:
Originally Posted by TheTwist
Missing the context of the reply here. The point was, it was coffee. How much QA testing would it have really taken to get the point that hot coffee + lap = burns?
Please do your homework before stating something as a fact, unless you like making an ass of yourself.

Coffee that's so hot it melts your skin off is not the same as hot coffee giving you a burn.

Be informed or be silent.
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post #26 of 39
12/5/05 at 7:55pm
Quote:
Originally Posted by mastronikolas
Please do your homework before stating something as a fact, unless you like making an ass of yourself.

Coffee that's so hot it melts your skin off is not the same as hot coffee giving you a burn.

Be informed or be silent.

How often was this on the news? There's a link from Devin a few posts up incase I had been living in a cave on Mars for the past decade. I know the coffee was hotter than normal. The least amount of testing would reveal the burns it could cause, right? McDonald's could have put "Caution: Contents Extremely Hot" on the package long before and saved themselves the lawsuit.

Now, how much testing would Microsoft need to do before people would agree not to sue? Would every model that rolls off the assembly line need to work flawlessly? That's not realistic. The issue for the 360 is, did they QA the hell out of it? I think the design of the power adapter shows they did. You don't just decide on whim to make that beast.
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post #27 of 39
12/5/05 at 9:55pm
Quote:
Originally Posted by FreeRobotSex
Why the hell is everyone so surprised by this? They rushed a product and were eager to get it out before Sony. Hell, it was only 8 months ago that we got our first glimpse of the 360.

I don't think they perfected this creation as much as say, the PSP, which you can tell a lot of work and love went into it (Other than the software of course).
Not to start a MS vs Sony debate (after, it's Megacrop vs Megacorp so I dont really care who wins) but the first PSPs also had a ton of problems such as dead pixels. It happens with most of the new electronic gadgets.

People should learn to wait some time before buying these products. Then it would force these big corporations to put out a quality product right from the get go.
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post #28 of 39
12/5/05 at 9:59pm
Very interesting link about the McDonald's coffee.
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post #29 of 39
12/5/05 at 10:23pm
Who needs an army of PR drones to cover your mistakes when you can get them for free on the internet.

TheTwist;

Quote:
Missing the context of the reply here ... blah, blah, blah
Did you even read the article?
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post #30 of 39
12/5/05 at 10:56pm
Quote:
Originally Posted by CapitanAmerica
Did you even read the article?

Yes.

This thread isn't supposed to be about the McDonald's coffee debate, and I'm not going to continue derailing it. If the parallel is that irksome to anyone, just replace it with any lawsuit you consider frivolous.


Quote:
Originally Posted by CapitanAmerica
Who needs an army of PR drones to cover your mistakes when you can get them for free on the internet.
What mistakes? Are you missing the fact that 97% of all 360s are doing fine? A very small percentage of 360s were malfunctioning; they're being repaired quickly and easily. It's not such a big drama.
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post #31 of 39
12/5/05 at 10:59pm
Then the law suit will be tossed. No big deal. But do you know for sure that 97% work fine? Why do you assume that the company would tell you the truth?
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post #32 of 39
12/5/05 at 11:03pm
Quote:
Originally Posted by TheTwist
What mistakes? Are you missing the fact that 97% of all 360s are doing fine? A very small percentage of 360s were malfunctioning; they're being repaired quickly and easily.
It doesn't seem like it's that uncommon to get a faulty system, those mistakes.
As for the 97% figure, where did you get that from?

Quote:
It's not such a big drama.
Then why are you acting like it is. It's like somebody insulted a personal friend of yours, this is a multi national corporation that doesn't know you exist, it doesn't have feelings. Relax.
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post #33 of 39
12/5/05 at 11:05pm
Quote:
Originally Posted by devincf
Then the law suit will be tossed. No big deal. But do you know for sure that 97% work fine? Why do you assume that the company would tell you the truth?

Actually, I believe Microsoft officially said 3-5%. The 3% figure is what I've seen online in a couple different polls.
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post #34 of 39
12/6/05 at 12:54am
Quote:
Originally Posted by mastronikolas

The thing is that some lawyers follow a strategy of suing and then going public. Their plan is to make the corporation pay some cash in order to contain the damage, even if the suit is ultimately thrown out of the courts.

It's pretty much extortion, since by the time a court decides to weed out the nonsense, the public will believe the claim was true anyway, because of the media exposure.
And those lawyers are sanctioned, often times losing their license to practice law.

It's called Federal Rule of Civil Procedure 11 - http://www.law.cornell.edu/rules/frcp/Rule11.htm

Every state also has a local equivalent.

The idea of "ambulance chasers" holding up corporations for a quick buck is - for the most part - a myth that's intentionally perpetuated for a designed effect.

And lets also not forget, lawyers don't sue people. People sue people. Lawyers don't award million dollar verdicts. Juries award million dollar verdicts. Any lawyer dumb enough to bring a frivilous law suit deserves the sanctions THAT WILL BE HANDED DOWN.

As for the XBOX 360? I'm waiting until they drop the price (if ever).

Now back to your regulary scheduled thread...
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post #35 of 39
12/6/05 at 2:08am
3% failure rate is pretty damn high. Different industries and markets will have different standards but in general that number is abominable.
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post #36 of 39
12/6/05 at 2:56am
Out of the four disc-based consoles I've owned, three of them have broken down (and if I played my Gamecube more than once a year, it'd probably be a clean sweep by now). They haven't broken in the first week, granted, but the gaming industry as a whole has shitty quality standards when it comes to their consoles. This shouldn't surprise anybody.

Still, as long as Microsoft is busting its ass to replace faulty units free of charge, a class-action lawsuit seems kind of unnecessary.
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post #37 of 39
12/6/05 at 11:33am
It'd be nice, though, to see a game manufacturer get hit hard with one these lawsuits, though, just so they'd be more careful about not making a shoddy, error-prone product. It's a said state of affairs when everyone just accepts "Oh, every system will have it's share of bugs when it comes out."
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post #38 of 39
12/6/05 at 9:46pm
The scary thing is that consumers have been conditioned to accept and even excuse faulty products.
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post #39 of 39
12/6/05 at 9:51pm
Not to jump the defense of the multi-million dollar company, but some people do lie about broken consoles. Not in any official capacity, of course, but my favorite story is the one where someone's 360 broke, they took it back to the store and got it replaced, and then that one broke as well.

People should hold companies accountable when they're at fault, but there are also times when people try and pull a Diva.
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