
Just wondering.
It’s been almost 5 weeks since I sent my Xbox 360 in for repairs. The friendly Indian woman on the phone said that since it took 2 weeks to get to the repair center, it was only technically 3 weeks that they’ve had it…. and a 3-4 week turnaround time is normal (that clock starts when they receive it). That I should be getting it by Friday, but there was no tracking number for it just yet. To call if I don’t get it by then, and then again on Monday if I don’t get it that day either.
It’s just a little bit ridiculous. Everyone knows how many of these are being sent back to you guys, and it’s cool that you extended the warranty to 3 years for us Red Ring of Death sufferers, but is everyone dealing with a wait like this? I like how we only get a free month of Xbox Live for our troubles- which, ironically, is what we lost while we didn’t have our Xboxes with us.
We’ve got a massive thread on the messageboards with people talking about their troubles with the system, as I’m sure pretty much every board on the internet has. People who love their system and just want to play it, not have to deal with technical problems. Just see how many people have bought store replacement plans just to not have to deal with this nonsense.
This may seem like just an annoyance to most of you reading this, but you know what? I need my Xbox for my job. I’ve got games for review on the way that I need to get done soon, and the fact that I haven’t been able to check out any of the recent Marketplace games or demos means less coverage. I shouldn’t have to be asking friends for favors, borrowing consoles or crashing at their house just to get it done.
I love my 360, I really do… but Microsoft, you’ve really got to get this shit together.





30 comments
hey i feel ya but life goes on so as a person someone that works in tech support shut the fuck up
Did I mention any problems with the tech support? No, dick, cause I didn't have any.
I hope your job gets outsourced and your family goes hungry.
Ha….His job already IS outsourced……everyone knows there are no Americans in tech support anymore! I'm surprised he didn't type that pissy comment with a heavy accent.
Either you are just having bad luck or my stepson is having good luck, because he got his back after just 3 weeks. This was just the other day, so it's not like it was months ago. I told him to expect it to be gone at least 6 weeks, but was shocked it was back so quick.
Tech support people don't get to sound authoritative. Ever. You help old people find the power button on their Dell's.
Sucks about your 360, Alex. I've been lucky so far, but I do a lot of moving the system to and from a friends house and every time I plug it in and power on I expect to see red.
I can 'feel' the clock ticking….
It was that initial thread that made me pause at buying a 360 and I still haven't as I now have a PS3. I can't believe Microsoft is still screwing the pooch on the repair aspect of this system.
If nothing else, how are they going to launch the next one? Who is going to be an early adopter for the next Xbox masochists?
ps3 > xbox
Echoing Dalyn…yeah, I think you're getting hosed somehow. A buddy of mine got his back really quick.
And here I am enjoying Burnout Paradise on my perfectly working cancer fighting machine. Seriously, I hope you get it back.
I sent my Wii in for repairs last week and got it back yesterday, I've also sent my ps3 in for repairs and had it back within 11 days. I pray i don't ever have to send my 360 in lol
how funny i'm experiencing the exact same thing. i sent my in about 3 weeks ago and have heard nothing. during this time i finally bought my first ps3 game (uncharted…ugh so overrated) but all i want is my 360 back.
Why did people buy a PC-in-a-box and expect it to work all the time? Sony have been making high quality product with stylish design and SUPERB build quality for eons. That's why the PS3 will have to last laugh…
Hate to rub it in, but just a few weeks ago I had to send mine in (RRoD) and dropoff-to-doorstep it took eight calendar days.
Problem is, it's still fucked up. It freezes and I get the blue and red artifacts often. It'll be dead by the end of the year.
I'm going to buy a PS3.
I dodged a bullet with the red ring of death with my Xbox 360 Elite. It started flashing, and of course, I was pissed. However, I took off the hard drive, put it back on, and all was green. I hope it never happens again.
I love how some of you sanctimonious cunt merkins are claiming that some people have bad luck because it takes X number of weeks to get their xbox out. The fucking thing shouldn't break at all you morons. The lucky ones are people with consoles that play when turned on.
Xbox sucks-get a PS3
Man, the service for this thing is all over the map. I got mine back in 8 business days, and the unit they sent me was, like, less than 17 days old at the time. Didn't do anything special — luck of the draw??
PS3 is the superior product, hands down. Come on in fellers, the water's fine…
Y'all slantly yalla bastards keep up with yer smart comments. If yer wern't such whiny sissies Bill Gates himself woulda sent ya a brand new unit with a 4 terabyte hard drive with all existing game titles preloaded. Naaah, but why would the richest man in the world want to please a bunch of fair-weather hentai Francophile banzai chibi-chan fanboy geeks when he has a monopoly on the entire Earth's information flow?
I'll tell ya why – he wouldn't. So switch over to yer blue-ray anamorphic anti-aliasing wingdingy gizmo and he won't give a piscivore's gluteals because when he already gotcher duckies and may ahve to actually work a day or two to finance the release of the XBOX 720 or whatever and donate any penny of profit to the whale-huggin', Osama-lovin', vegetable-humpin' piez-de-la-merde biscuit eaters that like to read their comics from rigt to left.
I've never had any problems with my 360 (knock on wood) and I feel the collective pain. However, what it lacks in hardware and Blu-Ray (if you even have a 1080 HD TV to fully utilize that aspect) it makes up for in game selection and online services. Hell, the Wii has better game selection than the PS3 and they hardly have anything worthwhile outside of first party titles. The two systems with the best game selection are the 360 and the DS. I really debated getting a PS3 because I missed out on some great PS2 games and there will, eventually, be worthwhile games on the PS3. But in an act of sheer lunacy the new PS3 are not backwards compatible. Sony has just dropped the ball all over the field for me to invest so much money in their latest system.
Ive got 2 words for you…………………ONLINE PLAY.
FUCK SONY.
You're not the first to complain, nor the last but ironically I got mine back within 3 weeks of sending it.
I completely understand how much it sucks when your 360 dies, but if/when it happens again, I really just don't see any alternative.
I have a buddy who says it takes him anywhere between 15-30 mins. to play one game of COD4. I'm not waiting 30 mins. to play anything.
And I want blood in my games, lots of it. I want limbs exploding off of bloody torsos. I had a Wii and had to give it to my little sisters because I couldn't handle the lack of realistic violence. I want Link to cut those monsters' heads off. Did you see the Ninja Gaiden 2 trailer? And no rumble controllers until now? And I know PS3 online is free, but Xbox Live is totally worth the $5 a month it costs. I play co-op games with my brother all the time, and it takes all of 30 sec. to set up. If it dies, I'll just buy one of the new, better cooled, more reliable HDMI-ready 360's that are out now. I already have all the accessories. The sheer level of pleasure I have derived from this thing is unbelievable, and until the PS3 has more than a handful of games I want to play, I'll continue to love my 360. Vigorously.
Great.. I just got the Three Rings yesterday and now we're waiting for the shipping box. This is gonna suck.
I had a pretty horrid experience as well, if you care to read, it is a too parter on 8bitreview.com. They start getting their shit together around the 3rd or 4th return…here is link to the right page: http://www.8bitreview.com/blog/8bitrants.php?show=0,01,2008
360 is better. ps3 is better. All this bickering when the reality is you are nothing but shills for a corporation that does not give a shit about you except for your money.
I got mine back in ten days–probably cause I live in Dallas and the repair center is in McAllen, TX. AND I got a wii during the downtime. Score.
Why is it I always get to the end of one of these sob stories only to hear the supposedly irate victim of criminally poorly-designed hardware still deep-down absolutely loves his 360? Why so much devotion to such a rotten product line? Was Gears of War/Halo 3 really that great? (No, honestly they weren't.) The truly "next-gen" games, the ones that actually move into new areas of gameplay instead of rehashing the same with shinier graphics are still on the horizon. They're getting closer though, GTA IV / Forse Unleashed actually look to break new ground beyond being pretty. I have to play these games, and after all of Sony's arrogance I was going to just cave in and get a 360, but the one thing that stops me is the fact it is such a dismal failure of design. Why do you people put up with this? Would your parents or their parents put up with a product that is so fraught with malfunction? Hell no they wouldn't. Frankly and at the risk of sounding melodramatic, you're all being very irresponsible consumers. Vote with your wallets for christ sake. Nothing else even registers with a corporation. Such unconditional love for a truly faulty product sure won't get you any respect from its maker. I swear customers just get dumber and more complacent every day. If this is the future of console gaming, I don't even want to play anymore. At least Valve still loves my PC. You people are suckers plain and simple.
Because…technical issues aside, the 360 is a solid system and PS3 hasn't had any REAL great games if you consider Gears of War/Halo 3 to not be great.
I've had my 360 since 2006 and I've had NO problems with it at all. The most is a dusty lens from time to time that I use a dvd cleaner on.
My friend's 360 got the red lights and he sent it back, then bought the Halo 3 edition 360 while waiting for the return. Then when it returned, he sold the returned 360 for a nice amount.
my videogames are better than your videogames, so fuck you!
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