And the cotton won’t grow
Me and my family’s gotta pack up and go
But I’ll make a living, just where, I don’t know
‘Cause I’m Busted
I’ve always hated Blockbuster Video. Only when forced by a complete void of other options will I ever rent there. Their prices are absurd and their selection of films older than ten years is pathetic. And while good video stores are staffed by film fans, sometimes highly knowledgeable ones, Blockbuster’s goon squad is completely interchangeable with any other minimum-wage armpit, full of teens who were working at Burger King last summer and sad adults too incompetent to get hired at Target. The last time I deigned to enter a Blockbuster was four years ago in Arizona. When I asked the clerk if they had Predator, as I could barely believe the film was too obscure for them to carry, the guy (the guy) asked me “Is that a new release?” So it gives me a certain amount of twisted pleasure every time I read about Blockbuster’s financial woes and their big schemes to bury Netflix and Redbox and iTunes.
For those of you who don’t even give enough of a shit about Blockbuster to pay attention to such things (which I really hope is most of you), lemme catch you up to speed:
* In 2009 Blockbuster closed down 374 in the US. This year they announced they’d close 500-545.
* In February they closed all their operations in Portugal. A month later they started moving towards selling off the entirety of their European locations.
* In March they issued a bankruptcy warning after continued drops in revenue threatened their ability to service their nearly $1 billion debt load.
* In July the company was de-listed from the New York Stock Exchange.
* When they couldn’t make a $42.4 million interest payment to bondholders they were given until August 13 to pay it off. They failed to pay. The bondholders gave Blockbuster until September 30.
Put simply: they’re dying. They’ve already gone through Denial and presumably Anger. Lately they seem to be at Bargaining, vying harder to get involved with the digital business. Last week business mag Fast Company interviewed Kevin Lewis, head of Blockbuster’s “digital strategy.” “Our goal is to be everywhere that you would imagine there should be movies,” he said. “Our mantra is: No channel left behind, no title left behind.” No title left behind? That doesn’t sound like the Blockbuster I know.
Blockbuster CEO Jim Keyes failed to see the digital storm coming. Unsurprising, considering he told Fast Company that figuring out how to get movies from his “Nintendo machine to the screen” makes his “head hurt to think about.” Kevin Lewis is the new blood, supposedly better in tune with the marketplace and people’s attitudes. Can he pull them out of this tailspin?
Well, he’s got a lot of negative things to say about the competition: “I look at Apple–and I love Apple for a lot of reasons–but I find it unconscionable that Apple forces you to buy their hardware and their content from a single provider in order for it to work. That’s not the way the world should work. We’ve said: Buy movies from us, play them anywhere. We think that’s the right model.” That makes sense. Go where the other guy can’t/won’t.
Though when talking about Netflix, Lewis’ logic start getting iffier. “I really appreciate that Netflix is helping consumers understand that movies can be delivered through the Internet. What I don’t like about Netflix is that they’ve diminished the user experience and movie quality. They’re doing a minimum to get that HD stamp, but they’ve done all the tech-wizardry in the background to make the file smaller and quality lower.”
Blockbuster has a movie download feature on the Droid X, which allows you to download films via wi-fi. Lewis seems to think very little of streaming video. In fact, considering he is working for Blockbuster, Lewis seems a little incongruously concerned with the filmgeek aspects of all this. This is the chain that will fill up two entire shelving units with films like Transformers 2 and then potentially not have a single copy of Let the Right One In. Why? It’s not cause they have an agenda against quality cinema, they’re just pandering to their demo – the normals. But the normals abandoned them for Redbox and Netflix. I kind of think that normals don’t give as much of a shit about the tech stuff as Lewis does. Normals want things cheap and easy and now.
So this raises the question: is Blockbuster still off base with what their customers want? Or is Lewis seeking to carve out a whole new place in the market? He clearly sees Blockbuster becoming the high-end version of Netflix, where people like Chewers will go to get their hands on the better picture quality and sound. If this is the case, the real question is if Blockbuster can get their fast enough. There is a chance Blockbuster might not be able to stay afloat long enough to make any of this happen. They’ve basically been dying a slow painful death since Viacom spun them off back in 1999, leaving them saddled with massive debt. Doctors keep giving them another year, but how long can they really last?
Lewis says Netflix takes their costumers for granted, but I don’t see Netflix resting on their laurels anytime soon, especially not if Blockbuster is gunnin’ for them. And we haven’t even mentioned that Comcast is adding 9,000 films to their ever growing in-demand vault.
I guess we’ll see where the wind blows.
Did you know… every time a Blockbuster retail store closes, an angel gets its wings.





37 comments
Netflix takes their customers for granted? Netflix? Hell Netflix sent me a free disc in the mail so that I can watch their movies on my PS3. This convinced me to drop to the single disc plan and pay them 3 times less per month. More convenience for a third of the cost! Blockbuster on the other hand? Years and years of exorbitant late-fees. Fuck you it's late. Fuck you we're taking it directly off of your debit card now (this caused an overdraft or two during my colleges years). Want to rent a game? $9 bucks fucker. That's right $9 for 2 days. Fuck Blockbuster. It's wonderful watching them die.
Good article, ripping on Blockbuster workers is a little bit like picking on a 80 pound kid though. By that i mean pathetic.
1) Cocksucker video has earned my wrath since the days they offered versions of films edited for content. The one around the corner from me recently went belly-up and had a fire sale; I went in there and everything they had was shit – 60% off and I bought nothing. Typical.
2) Apple sucks a cock almost as large as Blockbuster with their hardware/software stranglehold. Apple TV is a waste of money. Apple survives due to loyal lemmings who like shiny objects.
3) Netflix kicks everyones ass.
4) Regarding apps to watch movies on dumbphones; anyone who watches a film on a 3 inch screen is a douche.
Did you know… every time a Blockbuster retail store closes, an angel gets its wings.
*FIXED
Hey, um, about that Transformers 2/Let The Right One In line. I think Lewis was talking about the compression and visual quality of the films on Netflix. Not the quality of their selection. Anyway last time I was in a Blockbuster was just before the fallout, when it looked like things had taken a turn for the worst. The store was half full of movies, half full of cheap movie-related merchandise. And yeah, I can rent all the movies I want in a month (plus stream an unlimited number) for the same price as a five day rental at Blockbuster. Good riddance.
Yeah Blockbuster blows. Tried to rent Alien awhile back. All they had was a copy of Alien 3! Gurgle my balls BB.
I'm pretty sure he was referring to the quality of definition and not the actual quality of the movie. Netflix streaming often gives you a low quality product (worse than VHS).
But anyways I like blockbuster because its the only store in my area where I can rent games.
EVERYONE wants things cheap easy and now. The giant rental mega store era is over.
"full of teens who were working at Burger King last summer and sad adults too incompetent to get hired at Target" Wow, way to pick the low-hanging snark Joshua.
Thanks for gettin' my back, Chasm.
Am I the only one who has decent Blockbuster stores around? Our Blockbuster has a pretty good selection (I found Let the Right One In Blu-Ray no problem). The game selection is decent if expensive, but the people there are good at reversing late charges. The manager is a major film buff and is always looking for stuff not in the mainstream. I've been to shitty Blockbuster stores before, but not this one. I would be upset if our local store closes down. Fuck this verification system! 10th try!
The way Blockbuster's arrival in my hometown twenty years ago destroyed all the mom & pop shops, I can only feel they had it coming.
I'm sad to see the death of video stores. "Cheap easy and now" is a luxury that will eventually sink society. We keep replacing people with machines at grocery stores, fast food restaurants, etc. Most of what we purchase is from an anonymous online vendor or a huge cooperate giant. This is all done in order to increase profits, and we keep going along with it for the sake of convinence. The money we pump into these machines is funneled into the pockets of a few. But as long as we avoid any human contact, no harm-no foul. Soon we will be living in a Wall-E world where only the rich can afford to get fat. Big business is working to make the trickledown effect obsolete; But that's okay, as long as you have a few sheckles for Redbox.
I worked for a family run video story through highschool and later off and on through college. In the later years when vhs was waning and dvd* was shining Blockbuster offered to buy out one of the three locations, with a clause included that would not allow the family to open another video store in that city. Family got a sweet payday…then sold the other 2 locations to Movie Gallery.
Lately ive been playing with Cinemanow for my day and date titles. Decent HD
*First store in Alaska to have Laserdisc. I miss Empire
BUT is cotton down to a quarter a pound?
I abandoned Lackluster for an awesome local video store, Rocket Video in Hollywood (La Brea & Melrose, right across from Pink's hotdogs.) Individual categories for most major directors, separate sections for individual foreign countries (not just "foreign" all lumped together.) Plus, they had occasional guests show up like Karen Black and Hitchcock's daughter. But now I mainly do Netflix and am pretty happy with it. Good riddance, Lackluster.
bb is just too expensive, $10 to rent a game? and to those who say netflix instant is vhs quality, maybe you should check with your internet provider… i get really good quality, at or near dvd. I was getting vhs quality for a couple weeks,, called the cable provider and upped the speed and now it's much better.
There is a lot to be said about the cluelessness of the Blockbuster goons so I'll make this one comment about this quote:
"What I don't like about Netflix is that they've diminished the user experience and movie quality. They're doing a minimum to get that HD stamp, but they've done all the tech-wizardry in the background to make the file smaller and quality lower."
Don't they realize that the general consumer prefers content over quality? Look at youtube. I know youtube now has HD but it didn't start that way. Netflix's streaming quality will get better over time.
R.I.P Blockbuster
Good article, thanks. You just reminded me of my former Video Ezy boss who sacked me on Christmas Eve for asking to be paid the award holiday rates. At a staff party he announced his plans to double the store and go into music retail. I was drunk and laughed at him, and said in 5 years there would be no business. Upon reflection, maybe my sacking was due to poor customer service and lack of team spirit.
Die Blockbuster, die! They stock crappy titles, are staffed by retarded teens who know dick about movies, and they charge you the fucking earth. But I do agree with Kevin Lewis about Apple – its fucking ridiculous how you have to but Apple machines to get any of their products to work. I hope Apple go the same way as Bloackbuster one day, although it won't happen in my lifetime.
yea the bbusters around dallas are dropping like flies, i smile everytime i see one is gone or closing.
"No title left behind? That doesn't sound like the Blockbuster I know." – too true. I jumped onto Netflix 8 years ago after going to Blockbuster and finding they had no Kurosawa titles.
The last time I rented a movie at Blockbuster, was long before DVDs existed. I think I rented a Benji tape or something.
When I was a kid, we used to have to go into these stores to rent the movies that came on these discs/tapes.
The fact that Blockbuster censors movies should be at the top of all your lists. Yet only one person (not the clueless writer of the article) realized it. You fuckers need to pay attention to what goes on around you!
When Blockbuster spends a decade innovating to improve its product like NetFlix has, their executives can pontificate on improving the user experience without being ridiculed.
Over the years, Blockbuster has consistently failed to cater to any phase of my growth as a viewer of film. When I got into horror and anime as a teenager, Blockbuster had a tiny fraction of the selection of a half dozen local stores. Same story when I moved towards indy, then foreign films. BB wouldn't know Hou Hsaio Hsien from Jackie Chan, or Andrei Tarkovsky from Ivan Drago. When they proceded to kill off most of the video stores I'd relied on, I migrated to NetFlix, who had everything I thought I wanted and then some.
Despite my overall satisfaction, I STILL gave Blockbuster's competing service a chance because of NetFlix's notorious "throttling" phase. BB's selection wasn't bad, to my surprise. Ironically it was EXACTLY the customer experience that killed any chance BB had of retaining my business. NetFlix's tight navigation, early quick look previews and useful recommendations trumped Blockbuster at every turn. Then there was the fact that Blockbuster couldn't deliver discs in sequence to save its life. Because if anything makes watching Deadwood better, it's waiting three weeks to watch disc four of season one because discs two and three were waitlisted. This has NEVER happened with NetFlix in over five years as a customer.
Now I have NetFlix on demand through my BluRay. Or as I refer to it, "Criterion On Demand"! My experience with NF streaming quality has been completely positive. In cases where I've been able to compare, streams have been equal or even superior to upscaled DVDs.
While it's true that there are substantial gaps in NF's streaming collection, I have a hard time believing that this late in the game, Blockbuster is going to have the resources to assemble a competitive content catalog. In short, they are DONE as a major video player. Kevin Lewis can fantasize all he wants, but he's captain of a fast sinking ship. Or maybe just a rat who was too dumb to scurry out from the bilge in time to jump off.
As a former teenage store manager for Blockbuster, I can tell you that store-level management has been trying to get upper management to pull their heads out of their collective asses for over a decade. Back in 1997-1998 we were asking about VOD and internet delivery capabilities, but those morons were more concerned with putting mom-n-pop's out of business and market share than anything else. Their lack of foresight, and unwillingness to explore the newest technologies has consistently led to their downfall. They have steadfastly refused to be competitive and have relied on being the "only game in town" to keep them afloat. It's nice to see them fall flat on their faces (again).
When dvd was emerging in he late 90's, Blockbuster fought for exclusive rights to rent out new titles for months before they were available to purchase. Instead of trying to take advantage of the potential buyers market for dvd, they tried to keep a strangle hold on the renters market buy bullying studios–"If you want us to carry and promote your films, you better do what we want". It took BB years to realize people dont like late fees. Truly a company that could not look to the future and see what was coming. Netflix rules.
I'm no fan of Blockbuster, but I am a fan of competition. Netflix is cheap and good. That's because they had to be cheaper and gooder than the competition. Celebrating the death of Blockbuster is celebrating the birth of monopoly. When Netflix is the only game in town, watch those prices go up.
Well..see you to get most of your info from blogs.
1. Since Movie studios remake movies all the time the clerk needed to ask you is that a new release
2. Blockbuster has not had edited videos in years, I mean years
3. Blockbuster was beginning before netflix begin streaming
4. Netflix streaming has huge selection of TV shows, but they fail to carry the classics like The Godfather or even The Family Guy. Blockbuster on Demand has them all
5. It cost money to make movies and if we only go with the $1 a night movies those small independent films(By the way blockbuster now carries a lot of them, even has partnerships with IFC) would not get made.
6. If it is not NC17 rated Blockbuster has 99.9% of all movies that netflix carries.
7. Blockbuster gets new releases 28 days before Netflix and Redbox. You can get them in the store, online, Blue box, and on Demand, through your phone and other device (Of course those of you that no nothing about the video industry will say that 28 days doesnt matter, well it does. Go read netflix and redbox last earnings report)
8. Blockbuster is a world wide brand, netflix is not. That is a huge plus for Blockbuster
9. Overseas operations were closed because of piracy, no other reason.
10. Most international stores are owned by other people anyway, so putting Europe up for sale is not a big deal.
11. Please tell me who else gives you the complete media package. In store, Direct Access, Through the mail, online, on your phone, on your Tivo, on your blu ray player, on your TV, blue boxes and have employees that you can speak to about movies? you can also get any snack that you need to go along with your movie.
Of course I would not expect any of you that have not been into Blockbuster in years to know this. It is just funny how you all are experts about them not changing and never go into a store. What a source.
I had about 4 or 5 mom & pops I would frequent before they were destroyed by BB. BB can rot in hell. However, even if the moms & pops were still here, I don't think I would go. Netflix and "other methods" is just too easy to get what I want, and when I want.
Comment #30—"8. Blockbuster is a world wide brand, netflix is not. That is a huge plus for Blockbuster 9. Overseas operations were closed because of piracy, no other reason."….Doesn't #9 sort of negate #8? They operate internationally, but they have international operations shutting down? It ends up costing just that much more to operate internationally. Is what they make in international business covering what they're spending to be able to operate internationally? Is it worth it? Let's see, what else…Oh, I'm sure Netflix isn't hurting by not carrying titles that most film lovers own anyway. Besides, you can buy Godfather on DVD for like 5 bucks now. Same rule sort of applies to new releases. If you're a big movie fan, you've already seen a lot of newer films in the theater anyway and can wait the 4 weeks to rent them, if you haven't decided that you'd rather own it by then. I understand if the people staffing your local Blockbuster aren't huge film buffs, as it's just a job, but if you have to ask if "Predator" is a new release and you work at one, then you probably ARE just a fucking moron. And about#5, I don't see how that endangers independent film, as wouldn't Joe Q. Public be willing to give smaller films a chance if it only cost a buck to rent? Also, it seems like anyone can make a movie nowadays, whether they should or not, and self-distribution has become pretty easy. Plenty of folks that even Blockbuster would never touch can get their stuff out there through the magic of the interwebs.
Haha, comment #30 had me laughing. The Captain did tell you that, as the First Mate, you can abandon ship, right? Defending Blockbuster at this stage is simply foolish. Besides Mr. Arnold, you miss the point entirely. An entire generation of people have turned away from BB to use services like Netflix because when it counted, BB failed to adapt. Whether or not any of your points are true is irrelevant. They are a lumbering dinosaur that needs to die.
Ken? Ken? Hey Ken! That's the coat rack dude. Josh is over by the book case.
From an employment standpoint, they're a quintessentially bad American retail empire with really bad labor relations and questionable LGBT employment policies. So fuck 'em.
On the other hand, where am I supposed to go to locally rent games now?!?
it is always awesome when business close, competition is eliminated and people lose jobs. DoWN wItH coCKbuSTEr!
For what it's worth, I was a legitimate film fan that worked at Blockbuster for a few years. I was underpaid, unappreciated, under trained, and was fired for something that had happened a month earlier that was only vaguely mentioned in the rule book (which is over 1,000 pages and was told by HR "We don't expect you to read all of that"), but… that's not my point. My point is some of us did know our stuff. My store was lucky to have a number of us, though we were all fucked over and/or fired eventually. They seem to have a scheme going now where they fire people they don't like (people with film knowledge and that customers like to go to for recommendations and assistance apparently) around the time they close down other stores in the area. That way they get to move the people who care more about policies than movies over to that store and they don't have to pay anyone a severance package (though shoddy firing results in loads of lost unemployment battles attended by the incompetent staff that was kept). They had some good ideas, some horrible ones, and a lot of stupid people that don't want to pay $15 (the cost to buy the film) for a movie they held onto for 8 months. That argument also usually would end "But I don't want it." Maybe something else worthwhile will finally come up in it's ashes….
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