It’s endemic of the times we live in that a cutting-edge tech company that helped upend an entire industry model less than a decade ago is itself already having to combat a changing market. Netflix has long become the outright cultural standard for how we rent movies, and has become the default verb for streaming a film. Whether or not a film or show is “on Instant Watch” more often than not determines if it’s going to get watched at all by a large segment of the population. Netflix has keyed into that, and are already prepared to sacrifice physical DVD distribution to the altar of progress. In fact, they’re herding the lambs and and assembling the ceremony already, and they’re doing it with a little thing called Qwikster.
This stupidly-branded service is something new from Netflix, in the sense that it’s everything old crammed together and split off from the vital streaming service that has a future. Netflix will now be a streaming-only c0rporation as Qwikster becomes an entirely separate company that will manage the DVD shipping infrastructure, curate your queue, provide recommendations, profit off of your habitual failure to send back DVDs, and everything else that you associate with renting movies from Netflix. Meanwhile, Netflix will continue on as the streaming service you know, love, and actually use.
The two service will have entirely different sites, different queues, and will bill you separately. They will also have separate CEO’s, separate books and, most importantly, separate expectations from investors and stockholders.
If this seems baffling, you have only to look at stock problems that Netflix has had recently, as they’ve taken a pounding on the market since the tiered-pricing announcements, and openly expect to lose disc-only customers hand over fist in the coming months. Now it seems a healthy company that is blazing ahead in the streaming market (but having to contemplate every growing competition from Hulu, Vudu, Amazon, Apple, and Google) is finding itself burdened with the cancer of the business that got them started in the first place. The public reaction (because we’re all entitled and stupid) to the pricing split was a disaster and now they’ve got to set themselves up for the future, or be drowned in a crowding market as their brand name becomes tarnished. So what do they do?
Bifurcate the company, cut out the cancerous business model, clean up their books, focus their marketing, and inject a new revenue stream into the slowly dying business… that’s what they do. It’s a shrewd move, but it sends a clear signal about their prognosis for the long-term life of the DVD side of the business. Hell, even in his blog, Netflix CEO Reed Hastings says, “DVD by mail may not last forever, but we want it to last as long as possible.” That’s a nice sentiment, but they’re also not going to let the struggles of a dying paradigm muddy up their spreadsheets any longer.
It is worth mentioning that they haven’t completely set Qwikster out to sea as a lost cause, as they’re now adding video game rentals as potential new flow of customers and revenue. How the pricing and models will work is unclear, but if they integrate games in a way that attracts the Gamefly crowd and new gamers that have never fooled with a by-mail rental service, then that could help give Qwikster a lasting pulse. The gaming industry too seems to be battling waves of change that may peak sooner rather than later, as publishers and hardware manufactures struggle to figure out how to integrate game downloads and how to cut out the brick and mortar middlemen in that market. So even if game discs prove to be a worthwhile venture for Qwikster, the same writing is on the wall there in the long run.
But for pure movie fans that don’t care about the new gaming option and will still want the depth of the DVD library and the convenience of the streaming service, there’s some obvious problems with this whole thing. In his blog, Hastings preemptively apologizes for the obvious inconveniences of having to deal with two companies, two websites, change two sets of info if the need ever arises, and having to rate/curate movies in two queues. Actually, there’s a lot of apologizing in the blog and the Qwikster welcome video. That’s along with the uncomfortable feeling that poor Andy Rendich has been tethered to an unsustainable ship by moving from his position as Netflix COO to Qwikster CEO (I wonder if he’s been guaranteed a position back at the real company if/when Qwikster goes under).
So that’s the long and short of it, and I’m sure you’ve got opinions that I’d love to hear (twitter is good, and the comments are ready for you). Frankly, I think this move makes a lot of sense and will probably be a good one for Netflix proper, even if the name “Qwikster” is transcendentally dumb and seems as sure a sign as any that they are setting this new company up to ultimately die. Otherwise they would have gone with something unifying like “Discflix” and kept the graphic design consistent, instead of…
What’s funny is they don’t even currently control the @Qwikster twitter handle, as it seems to currently be under the control of Jason Castillo– stoner extraordinaire.

So that’s fun. Also fun? The response to the YouTube video above…


More like “SUCKSTER” indeed. It will be interesting to see how this plays out and to track the two companies from here on out. Death to DVDeorome. Long live The New Stream.







13 comments
I’m probably going to lash myself to Netflix (and Qwikster) until the very end, because I go through a volume of movies (and like to have a level of freedom on what I watch) that is really hard to replicate for the price. I don’t like this whole mess, but I would be happy if Qwikster found itself as a stable company for people who appreciate the things an access to a fuller, more complete library offers (and focuses on catering to those people) and let Netflix do the nonsense of negotiating increasingly expensive streaming deals with studios.
Because honestly, if I was going to choose, I’d rather drop instant than discs. But I’m definitely not the average customer, so … hopefully there are plenty of others who feel likewise. The last thing I want to do is to go hang out with Blockbuster’s corpse.
I watch and return all the DVD’s I watch quite frequently…I guess I’m all, like, responsible and shit, or something. Since streaming is still pretty shitty quality compared to Blu-ray(and in many cases even DVD), I will watch already shitty movies on Instant, waiting for the quality ones to come in the mail. I felt it was a decent balance. Let’s be honest, however, the selection on Netflix Instant has gotten better, especially if you are a fan of shitty movies, but in terms of depth, it licks balls(If you look up most major stars on Netflix, they only have a few movies, out of 20+ streaming. Sign me up!). If I had to choose one over the other, I would go DVD service all the way. I love idea of people stubbornly refusing to watch only streaming shit even though the selection is awful(you know who you are). Then again, these are the same people that supported American Idol and killed off any chance of good music making it into the mainstream for the last decade, and the same people that pay to see Kevin James starring vehicles. Next thing you’ll tell me people prefer to read books on a computer screen…wait,what?…oh…fuck…
I really don’t see a problem with this. Instant streaming seems to obviously be the way of the future, and it’s good that Netflix sees that; and I do think that as time goes on and technology improves we’ll get better video quality on par with blu-ray.
I see this as a big “Fuck you” to subscribers. I get both streaming and DVDs, and I enjoy both. I mostly watch TV series and B Movies on streaming (somehow the poor quality of streaming gives me a VHS like vibe to watching, say, Phantasm), while I go to DVDs for my quality movies. Now I will have two billing arrangements, two queues, and two websites. Netflix as is (today) gives me one integrated experience.
Not a big deal you say? Well, no, but it’s inconvenient. Which means if another service pops up that gives me what I want at a similar price, and is convenient, I’ll jump. Which is how Netflix destroyed Blockbuster.
Still, I guess the Investment firms that speculate on Netflix’s stock price will be happy.
I don’t understand all the hate for the streaming service’s picture quality.
My streaming looks as great as a Blu-Ray except for the first 5-10 seconds while it’s buffering.
As for the whole price raising, company splitting deal… that’s also A-OK with me!
I’ve been a happy Netflixer for 8 years… It’s one of the best services ever, and I don’t mind paying what it’s worth, especially after getting streaming for “free” all this time up until now.
As a PS3 owner I dislike the instant streaming service now more than ever. I am staying on for the disc only service and here’s why.
1) The interface that was on the PS3 was fantastic before they (Netflix) decided to revamp it to now make it a total hassle to use.
2) Many streams on my queue have either expired or are no longer available, just dropping off over time
3) There’s a lot of crap on Instant. I do like some of the B-Movies and odd stuff available, but it’s about 50% bad movies/Tv shows, 20% Criteron (which will eventually be going away) 10% LBGT stuff (not my demographic) 10% Good TV shows (most of which I already have on DVD), like Babylon 5, Mission Impossible, Star Trek, etc and 10% kid stuff and horrible anime
4) Most (if not all) of the stuff on Instant is available on DVD, you just have to wait for it for (GASP) a day or two
5) I have DSL so the streaming quality is average to good. Not much better than DVD quality
6) The DVD service (2 at a time) is only $5/month. Sure I am limited, but I rarely watch more than 2 a month anyways. I have a DVD I received back in June still sitting on my counter; and
7) I already pay for Satellite, so I get most of my stuff off there. I feel like I am paying extra for stuff I already have access to (especially if you subscribe to Starz or Epix). And apparently Starz costs extra on Netflix, and there is no guarantee it will remain available, as their contract is being negotiated.
I don’t get all the whining over Netflix recently. There’s still nothing out there that comes close to it for the price. I cancelled my cable tv last year because netflix had made it utterly pointless. For less than $20 a month I have access to virtually any movie ever made, either streaming or dvd. I can also now watch Breaking Bad without fucking commercials.
I don’t care that my bill will be split between two different companies now. If the service was half as good as it was a couple of years ago, I wouldn’t even mind a little price hike. What pisses me off to no end is the shitty service that seems to be getting shittier by the day. Fuck these RENTAL versions of movies that don’t even have a chapter search, much less any bonus features. Couldn’t they at least offer the Special Features as a separate rental disc? Fuck having to wait a month or more after a movie has already been released on DVD/Blu before Netflix even makes it available to rent. And then you still have to wait even longer because they never have enough copies available to meet demand. Since Netflix pretty much eliminated the old brick and mortar stores we all used to rent movies from, they’re now pretty much the only place to rent a movie that’s more than six months old. Hopefully what you’re looking for isn’t too obscure though, because there’s probably only one copy of it circling the country and if it gets damaged, Netflix probably won’t replace it. Oh, and their streaming selection sucks (unless all you like watch is old episodes of TV shows).
The problem is Netflix’s current streaming options are limited. About anytime I have an urge to watch a particular movie, it’s not available for streaming.
As others have said, it’s a solution designed for the spreadsheet, not the couch. Having all your viewing needs in one place matters more to consumers than the ability to get Wall Street back on your side.
way of the future
way of the future
way of the future
I’ve been enjoying Netflix responsibly for several years now. Love the selection and speed of turnaround. Will not be using streaming as it is really crappy on WiFi. Will NOT be getting any kind of cable bullshit.
Quikster is a world of fail, from its name to its apologetic and half-assed business plans. (Why not “Netflix Classic” or something?)
I’ll hang on as long as I can as I am getting good use out of it.
movies magically appeared in my mail box or on my computer but now that is going to become slightly more inconvenient. Time to open a fucking vein.
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